Program Overview

The Soft Skills Training Program is designed to address key interpersonal and professional skills that are critical for achieving excellence in today’s competitive workplace. By focusing on Service Excellence, Sales Skills, and Negotiation Skills, this workshop equips participants with the tools they need to succeed in customer-facing roles, close deals effectively, and negotiate favorable outcomes.

This program enhances participants’ ability to build relationships, deliver exceptional service, and communicate persuasively, contributing directly to organizational success. It’s an essential training for professionals in customer service, sales, and other roles requiring strong interpersonal skills.

Objectives

• Develop skills to deliver outstanding service that exceeds customer expectations.
• Equip participants with strategies to excel in sales, from lead generation to closing deals.
• Foster the ability to negotiate effectively in various business contexts.
• Build a workforce skilled in managing relationships and enhancing customer satisfaction.

Key Topics

1. Service Excellence

• Master the principles of delivering exceptional customer service.
• Develop techniques to handle challenging customer situations with professionalism.
• Activities: Role plays, case studies, and group discussions.

2. Sales Skills

• Learn the complete sales process, from identifying leads to closing deals.
• Master persuasive communication techniques to influence buyer decisions.
• Activities: Sales simulations, objection-handling practice, and peer feedback.

3. Negotiation Skills

• Build confidence in negotiating win-win outcomes in business scenarios.
• Understand the psychology of negotiation and how to adapt to different styles.
• Activities: Mock negotiations, scenario analysis, and interactive workshops.

Who Should Attend

This program is ideal for:

• Customer service professionals aiming to enhance service delivery.
• Sales teams looking to improve lead conversion and client engagement.
• Employees needing to refine their negotiation skills for better business outcomes.

Key Benefits

• Customer Satisfaction: Train participants to deliver service that delights and retains clients.
• Sales Growth: Equip teams with strategies to boost sales and client acquisition.
• Negotiation Success: Foster confidence and skill in achieving favorable outcomes.
• Workplace Excellence: Develop a workforce adept at managing relationships and driving results.

Why Choose This Workshop?

• Focused Skill Development: The program targets the most in-demand soft skills for professionals.
• Customizable Content: Designed to fit the specific needs of different industries and roles.
• Engaging Format: Interactive sessions ensure high engagement and practical learning.
• Practical Benefits: Equip participants to excel in service delivery, sales performance, and negotiations.